Privacy Policy.
Last revised: January 2026 — Revision 03
This Privacy Policy describes how Otaleven (“Otaleven”, “we”, “our”, “us”), a nutritional supplement studio registered in Jakarta, Indonesia, collects, uses, discloses, and protects personal data when you visit https://otaleven.info (the “Site”) or purchase our products.
By using the Site, you acknowledge that you have read and understood this policy. We take the responsible handling of personal data seriously. Data is collected only for the purposes described here, retained for no longer than necessary, and never sold or shared with third parties for marketing purposes.
This policy is subject to revision. The revision date in the heading above reflects the most recent update. Continued use of the Site after a revision constitutes acceptance of the updated terms.
Data We Collect.
Information You Provide Directly
When you submit an enquiry through the contact form, you provide a name, email address, and message content. This data is used solely to respond to your enquiry and is not retained beyond the correspondence period unless you have an ongoing supply relationship with Otaleven.
If you place an order, order-processing data (delivery address, contact details) is collected and retained for the duration required under Indonesian commercial record-keeping regulations.
Automatically Collected Data
When you visit the Site, certain data is collected automatically by the web server and by analytics tools you have consented to (see the Cookie Policy). This includes: IP address, browser type, device type, referring URL, pages visited, and time of visit. This data is used in aggregate to understand Site usage patterns. It is not linked to your personal identity unless you have submitted a contact form in the same session.
Cookies and Tracking Technologies
The Site uses cookies for functional, analytical, and performance purposes. Full detail on the cookies used and how to manage your preferences is set out in the Cookie Policy. Cookie consent is recorded on your device. Withdrawing consent at any time does not affect the lawfulness of processing carried out prior to withdrawal.
How We Use Your Data.
Data collected through the Site is used for the following purposes only:
- Responding to enquiries. Contact form submissions are used to provide a response. Data is not retained for marketing purposes following resolution of the enquiry.
- Order fulfilment. Order data is used to process and dispatch orders and to maintain the records required for commercial compliance under Indonesian law.
- Site improvement. Aggregate, anonymised usage data is used to identify and correct issues with Site performance and navigation.
- Legal compliance. Data may be retained or disclosed where required by applicable Indonesian law, court order, or regulatory authority request.
We do not use personal data for automated decision-making, profiling, or targeted advertising. We do not sell personal data to third parties under any circumstances.
Retention, Rights & Contact.
Data Retention
Contact form data is retained for a maximum of twelve months following the close of a correspondence thread unless an ongoing commercial relationship requires longer retention. Order data is retained for the period required under Indonesian commercial record-keeping regulations, typically five years from the transaction date. Anonymised analytical data has no set deletion schedule as it cannot be associated with any individual.
Your Rights
Under applicable data-protection frameworks, you have the right to request access to personal data held about you, to request correction of inaccurate data, to request deletion of data no longer required for its stated purpose, and to object to certain uses. To exercise any of these rights, contact us at [email protected] with the subject line “Data Rights Request”. We will respond within thirty calendar days.
Data Controller Contact
The data controller for personal data processed in connection with the Site is:
Otaleven Jl. Salemba Raya No. 105, 10430 Jakarta, Indonesia [email protected] +62 21 7406 2598Third-Party Services
The Site uses third-party services for analytics and performance monitoring, subject to your cookie consent. These services operate under their own privacy policies. Otaleven does not have access to raw individual-level data from these services. Links to third-party sites from the Otaleven Site are not covered by this policy; we recommend reviewing the privacy policies of any third-party site you visit.